At www.bestonx.com, we have established clear and convenient pre-order rules for our clothing wholesale website to ensure a seamless and efficient shopping experience for our valued customers. When placing a pre-order, it is important to note the following guidelines:
1. Product Availability: Pre-order items are those that are not currently in stock but are available for reservation. You can browse our website to find the pre-order items marked with a "Pre-order" label.
2. Reservation Process: To reserve a pre-order item, simply add it to your cart and proceed to the checkout process.
3. Order Fulfillment: Once the pre-order item is released and arrives at our warehouse, we will promptly ship it to you based on the order in which the pre-orders were received. We strive to fulfill pre-orders as quickly as possible, but please note that delays may occur due to unforeseen circumstances such as manufacturing or shipping delays. The standard turnaround time for all pre-orders is 10 to 15 days.
4. Cancellation and Refunds: If, for any reason, you wish to cancel your pre-order, please contact our customer support team. Depending on the stage of the pre-order process and the terms mentioned on the product page, you may be eligible for a refund, subject to our cancellation policy.
We highly value our customers' satisfaction and aim to provide a transparent and reliable pre-order system. Should you have any further questions or concerns, our dedicated customer support team is always available to assist you.